What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 971732. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Brookfield Autos is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.brookfieldautos.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Brookfield Autos is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01942 818 015

  • Post: Brookfield Autos, 50 Wigan Lower Road, Standish Lower Ground, Wigan, Greater Manchester, WN6 8LJ

  • Email: sales@brookfieldautos.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567

  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

  • By email: complaint.info@financial-ombudsman.org.uk

Reviews

What they say.

All Reviews
“I had a brilliant experience buying my VW Beetle from Brookfield Autos. From start to finish they were honest, trustworthy, and genuinely lovely to deal with — no pressure, no salesy nonsense, just clear information! Andrew took the time to answer all my questions, was upfront about everything, and made the whole process feel relaxed and reassuring. It’s so refreshing to buy a car from Brookfield Autos because of how open and honest they were and wanted to make sure the car was the right fit for me! I was able to test drive it, after driving up from London. Anything I wanted checking on the vehicle was checked and any issues that were found were rectified immediately! I drove away feeling confident, looked after, and really happy with my purchase. I wouldn’t hesitate to recommend Brookfield Autos to anyone looking for a car!”
Darion Ludkins AutoTrader
“Purchased my daughter her first car. Ben was great from start to finish. Great dealership to work with”
Anonymous AutoTrader
“Excellent service from the family that run Brookfield Autos . Andrew will always respond quickly keep you fully informed of what’s happening . The little car we bought for my daughter’s first car was delivered by Ben who was friendly and helpful . I would thoroughly recommend this company .”
Pippa Symons AutoTrader
“Great garage. Bought a car from them and had it 6 months now, never had any issues. Car was fully serviced and valeted . Great customer service and answered any questions or queries I had”
Anonymous AutoTrader
“Really good! Very pleasant customer service, answered every query thoroughly and promptly, provided extra videos and a walk-around of the vehicle pointing out any slight defects the car had. (never hid anything from me)”
Anonymous AutoTrader
“Bought a BMW 3 series (330d) from Brookfield Autos, and hands down the best service I have ever received when buying a second hand car. From the moment I called to the moment I collected the car the communication from them was superb, they answered all my questions and the car was in perfect condition on a reasonable price. As a car enthusiast I can’t be happier with the service and my purchase. I can only say that will be going to them for a future purchase!”
Miroslav M AutoTrader
“After many searches and being disappointed with the used car market, I came across a BMW X1 at Brookfield Autos. I visited the garage on a Saturday and although they are normally closed, Andrew allowed me to come along anyway. As soon as I saw the car, I knew I was going to like it. After a little test drive and a few niggles, the car was mine!! It was even delivered to me at no additional cost!Andrew is always contactable and does respond promptly to text messages. I would definitely recommend using this friendly/professional garage to any of my friends and family.”
Mel G AutoTrader
“Well i hadnt set out to buy a car today! i was driving past and noticed the volkswagen polo. Drove in to have a look. I spoke with Andrew who explained they werent open saturdays, which I hadnt realised, but he still took the time to talk to me and about the car. Really nice and friendly, told me everything about it and left me to have a look, no pressure to buy, which was appreciated. Ive been to other car sales places in the past and they try all sorts to get you to buy. Its a family run business, with a laid back approach, you dont feel rushed or mithered into a decision. I cannot fault the service. Highly recommend. Thank You!”
Donna W AutoTrader
“Me and the wife was looking to upgrade our car and after many visits to big pushy dealerships we found brookfield autos who welcomed us in and allowed us to walk around and look at our own pace, once we was ready to talk zara was very polite and helpful and made the whole process easy, this is a family run business and every step of the way your made to feel welcome.”
Mike N AutoTrader
“Very professional, friendly and a great experience. Both Andrew and Ben seem to have a lot of experience and know exactly what they’re doing. They were extremely helpful when it came to choosing the car that was best suited for me. 100% would recommend”
Anonymous AutoTrader
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